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Beagle Software Return Policy

Beagle Software offers a limited return policy for its products.  The following contact information should be used to process a return.

Beagle Software
800 Washington Ave N, Ste 418
Minneapolis MN 55401 USA 

Phone:  1-612-370-1091 or 1-877-845-2549 (US toll-free)
Fax:  1-612-435-4952
Email:  

Hardware Guarantee  
A 30-day money-back guarantee is provided for all products sold by Beagle Software. Notification of intent to return is required within 30 days of product purchase. Notice can be provided by phone, fax, email, or mail. The refund will be processed after the product is received in good (as-new or re-saleable) condition at Beagle Software.
Returned hardware items must be received promptly at Beagle Software after notification of intent to return:

  • US-based customers must return the product within 15 days.
  • Non-US North American customers must return the product within 25 days.
  • Non-North America customers must return the product within 45 days.
Hardware must be returned to Beagle Software at the address listed at the top of this page.

Software Guarantee
A 30-day free trial is provided for all software products. All software is available for Internet download at www.beaglesoft.com. For customers who cannot download trials and opt to purchase in lieu of trial, or for customers who have software integrated with their Beagle Software hardware product, a 30-day money-back guarantee is available. Notification of intent to return is required within 30 days of product purchase.  Notice can be provided by phone, fax, email, or mail. An agreement to uninstall the software will be provided by Beagle Software upon notification of intent to return the product. This agreement must be signed and returned to Beagle Software within 30 days of product purchase. Refunds will be issued upon receipt of this agreement. 

Refunds
In order to receive a refund on a product for the purchase price, the product must not have been damaged by the customer or by the courier chosen by the customer to return the goods. The product must be returned in complete condition; all cables, manuals, software, manuals, and original packaging must be included. The product must be in as-new or re-saleable condition to qualify for refund. Refunds are not issued for shipping charges. 

Restocking Charges
Product items returned after 30 days and before 60 days of purchase will be subject to a minimum 20% restocking charge. Additional charges may apply for damaged or missing parts. 

Products returned after 60 from the date of purchase, or products that are not returned in as-new or re-saleable condition, do not qualify for refund or credit and will be returned to the customer. 

Return Procedure
For any Guarantee or Limited Warranty return, please contact Beagle Software’s Customer Service line at 1-877-845-2549 (US) or 612-370-1091 or  to initiate a return. Please note the following:

  • All products returned to Beagle Software for service or credit must be accompanied by a copy of the original invoice.
  • Freight on returned items must be prepaid by the customer, and the customer is responsible for any loss or damage caused by the courier in transit.
  • Returns for Warranty must include documentation of the failure/service issue for each unit, by serial number(s), as well as a copy of the original invoice showing date of purchase.
  • Include a contact name and daytime phone number for Beagle Software to call for clarifications.
  • To reduce risk of damage, returns of product must be in the original packaging. If the original container has been lost or damaged, Beagle Software recommends that the customer utilize a professional shipping service to minimize risk of damage.
Beagle Software owns all parts removed from repaired products. Beagle Software uses new and reconditioned parts in performing warranty repairs. If Beagle Software repairs or replaces a product, its warranty term is not extended. Beagle Software will normally return replaced or repaired items via US Priority Mail (2-3 day service). Alternatives to this are available at an additional charge. 

Limited Warranty
All hardware products sold by Beagle Software carry a one-year Limited Warranty. Within one year o f purchase, Beagle Software will repair or replace, at our option, any defective product. The Limited Warranty is void if the product has be subjected to alteration, neglect, misuse or abuse; if any repairs have been attempted by anyone other than Beagle Software or its authorized agent; or if the failure is caused by accident, disaster, or other causes beyond the control of Beagle Software or the manufacturer. Neglect, misuse and abuse shall include any installation, operation, or maintenance of the product other than in accordance with the user’s manual. No agent, dealer, distributor, service company, or other party is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever. Beagle Software reserves the right to make changes or improvements in any product without incurring any obligation to similarly alter products previously purchased. 

Limitation of Liability
In no event shall Beagle Software be liable for any defect in hardware, software, loss or inadequacy of data of any kind, nor for any direct, indirect, incidental or consequential damages in connection with or arising out of the performance or used of any product furnished hereunder. Beagle Software liability shall in no event exceed the purchase price of the product purchased hereunder. The foregoing limitation of liability shall be equally applicable to any service provided by Beagle Software or its authorized agent.

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Copyright 2004 Beagle Software. All rights reserved
Last reviewed September 13, 2004